Orders will typically be dispatched within 1-2 business days. Electric bikes and kits and some non stock items may be a few days longer as they require a thorough testing, inspection and in many cases registration of the product prior to shipping.
If your order has been processing for more than 3 business days, please contact us at email@example.com and we'll help you out.
Physical goods may be delivered by UPS, FedEx, DHL, Canpar or Canada Post and and/or other reputable courier companies. Deliveries are processed as quickly as possible upon receipt of full payment. Delivery may take between 2 and 20 days, depending on the delivery option selected and whether the item is in stock.
Damaged or lost orders should be immediately reported to us by email at: firstname.lastname@example.org
At Scooteretti, we believe in selling high quality products that have been tested and approved by our team. This attention to product details allows us to ensure that the products we sell meet our standards for quality and fun but more importantly this allows us to uphold high standards of quality and customer satisfaction. We understand how important it is to find products that you like, and as such are happy to facilitate returns on most items to ensure you are 100% satisfied.
As we are based in Canada, all transactions are based in Canadian dollars. For information of what the current exchange rate is, you can visit the following website to get an estimate of the amount in your local currency.
Our partner PayBright has financing plans that allow you to break down the cost of your purchase into a series of affordable monthly instalments. This allows you to complete your purchase with confidence and get the product(s) you really want without having to settle.
You can apply for a payment plan in one of two ways:
1- At a Scooteretti retail location, where one of our staff will be pleased to assist you.
2- Online on our website at the "Checkout" by simply selecting PayBright as the payment method. This will redirect you towards the application form where you will be able to apply for financing instantly online. You will receive a response within a matter of seconds indicating the amount of funds that can be grated to you.
PayBright payment plans are repayable in full or in part at any time, with no penalty. To make an extra payment, you can either login to your online account or contact them directly at the number provided in our loan documents.
As your loan is with PayBright you will need to contact them directly. Their contact details are provided upon completion of the contract and their customer service team is there to assist you with any questions you may have.
Absolutely. We are committed to providing our customers with low and reasonable prices on the products we sell. If you find a current lower price online from a manufacturers authorized retailer on an identical, in-stock product, tell us and we’ll match it plus beat it by 20% of the difference.
We try to keep our website as up to date as possible. On occasion there may be a model from one of our suppliers that is not currently listed on site. If you don’t see your country listed at the checkout, please contact us by email at email@example.com or by phone:
Absolutely, we are always here to help and answer any questions you may have. There is no such thing as a dumb questions.
We also offer our concierge service where you can book a 1 on 1 consultation with one of our Guru's who will be pleased to assist you in selecting a product that best suits your needs.
We pride ourselves on never being pushy, our customers have made us who we are today because of our non aggressive but rather informative and knowledgeable sales approach. We truly believe in customer service excellence.
Lithium Ion batteries are classified as dangerous goods. Since lithium batteries are designed to provide high levels of power, the electrical energy in these batteries is significant, meaning that such batteries can sometimes generate a great amount of heat if short circuited. In addition, the chemical contents of these batteries may catch fire if damaged or if improperly designed or assembled. For these reasons, there are safety regulations controlling the shipment of these types of batteries.
All shippers must be trained and certified to the applicable regulations in order to ship these products.
At Scooteretti we are proud that each one of our shippers are trained and certified to ship Dangerous Goods by air and ground worldwide.
Our founder Will and his wife were living in China for several years and while having a pizza and beer they were trying to come up with a catchy name for their electric scooter business. With Will's grandmother being Italian and being brought up with relatives who were Italian the name Scooteretti popped into their heads as the perfect name for their business.
To this day it is still debatable whether it was Will or his wife that came up with the name first.
Indeed our retail store is located in Ottawa's trendy Byward Market. Our retail shop is open 6 days a week and offers a full selection of electric bicycles and accessories along with a state of the art repairs facility. Our retail shop's address is:
85 Murray Street Ottawa, Ontario K1N 5M5
Come meet the staff and have a Cappuccino, Espresso or Tea on us. We'd love to meet you.
We love hearing that your experience was a positive one. Each member of the Scooteretti staff gets excited when we hear of people loving the products they purchased from us. This is why we think our customers are awesome.
Please feel free t post a review of your experience on Instagram, Facebook or Twitter.
Indeed we hear this day in and day out. While many retailers claim they have the largest selection, biggest shop, state of the art facility etc.... Have you ever noticed that these same retailers never show any images or videos of their facilities?
At Scooteretti each and every customer is welcome to visit us firsthand and see for themselves our large state of the art retail store, service centre and our large off site warehouse.
If in doubt we always suggest doing a little research on whom you are buying from. We suggest using Google Maps or similar to locate their shops and one will quickly see that many of these shops are just garages, small sub 1000 sq.ft with little to no inventory, but merely have a website and a few bikes. Typically these shops come and go.
At Scooteretti we firmly believe in both before and after sales support. Our customer's always have access to our trained, expert staff for any questions or help they need. Our staff not only sell e-bikes we actually own and ride e-bikes as well.
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